Legal
Privacy policy
Last updated: August 27, 2026
What we collect
When you contact us through the website, WhatsApp, email, or our trip questionnaire, we collect the information you choose to share: your name, contact details, travel preferences, and the details needed to plan and book your trip (such as traveler names and passport information when a booking requires it).
How we use it
We use your information exclusively to design your itinerary, process reservations with the suppliers involved in your trip, keep you informed about your booking, and — only if you ask for it — send you promotions and travel ideas. We do not sell or rent your personal information.
Who we share it with
Your details are shared only with the suppliers required to deliver your trip (airlines, hotels, tour operators, insurers) and only to the extent needed to complete each reservation. These suppliers process your data under their own privacy policies.
How long we keep it
We keep booking records for as long as needed to service your trip and to meet administrative and legal obligations. You may ask us to update or delete your contact information at any time.
Your choices
You can request access to the personal information we hold about you, ask us to correct it, or ask us to stop sending you promotional messages at any moment by writing to us.
Contact
To exercise any of these rights or ask about this policy, write to hello@ontravelagency.com.